Returns Policy - Lee Warehouse
Click here to start your online return. Please note our Returns Policy does not include ‘change of mind’ returns.
Lee Warehouse does not accept returns for ‘change of mind.’ According to the Consumer Guarantees Act, Lee Warehouse will accept returns for faulty items as long as the defect is reported promptly. To complete your return, we require a receipt or proof of purchase.
Partial refunds may be granted under the following conditions:
– Any item not in its original condition, damaged or missing parts for reasons not due to our error.
– Any item returned more than 30 days after delivery.
– Payment for shipping has not been made or the customer changes their mind.
– LEE Warehouse is required to store customers’ goods for more than 7 days.
Restocking Fee: 20%.
**If the product has quality issues leading to a return or exchange, all shipping costs will be covered by the seller.**
CONSUMER GUARANTEES ACT 1993
The Consumer Guarantees Act sets minimum quality standards for goods sold by Lee Warehouse. If goods are not of acceptable quality or are faulty, the customer has the right to a repair, replacement, or refund, at the retailer’s discretion.
FAIR TRADING ACT 1986
The Fair Trading Act is designed to protect consumers from being misled, whether intentionally or unintentionally. It applies to all aspects of the promotion and sale of goods and services, including pricing, product origin, compliance with New Zealand safety standards, availability of products in-store, and sales techniques used. The Commerce Commission enforces the Fair Trading Act.
Pre-order items, clearance items, display items, and gift vouchers are non-returnable. Other items may be deemed non-returnable as specified by our customer service representatives. Items returned incomplete or without original packaging may be denied a refund or exchange.
If you receive a faulty item, we will do our best to repair it and return it to you at no additional cost. If we are unable to repair or replace the faulty item, we will refund your purchase (excluding postage).
**If the product has quality issues leading to a return or exchange, all shipping costs will be covered by the seller.**
**Customers must provide clear evidence, such as photos or videos, to prove the product has quality issues. Verbal claims via email alone are not sufficient to request a refund or return.**
Lee Warehouse will not refund the following third-party service fee charges.
In some cases, customers may need to cover return shipping costs for non-quality related returns. Please contact us for more details. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit to us. Customers can also return valid items to our Auckland store in person.
RETURN PROCESS EXCEPTIONS
Once we receive the returned item, it typically takes 3-5 business days to process the return or exchange. In most cases, your refund will be issued to the original payment method unless otherwise agreed. We cannot process refunds through our in-store EFTPOS machine. Original shipping charges from your purchase are non-refundable unless the product is returned due to quality issues.
LATE OR MISSING REFUNDS
If you have not received your refund within the specified timeframe, please double-check that the bank details you provided are correct. You should also contact your credit card company or bank, as there may be additional processing times. If you’ve done all of this and still haven’t received your refund, please contact us at support@leewarehouse.co.nz.