Frequently Asked Questions - Lee Warehouse
Below are frequently asked questions, you may find the answer for yourself
Lee Warehouse is a 100% kiwi owned and operated New Zealand fitness equipment provider.
We supply a diverse range of equipment and accessories to gyms and businesses, including large corporate gyms, private gyms, district health boards, and educational institutions, such as universities, colleges, and private and public schools. We also supply direct to everyday kiwis wanting to workout at home. We can ship to your door anywhere in New Zealand.
A: You can find us at 104 Central Park Dr, Henderson, Auckland.
Our retail store is open six days a week, as follows:
Mon – Fri: 9:00am – 5:00pm
Saturday: 9:00am – 4:00pm
Closed on Sundays and public holidays
We have sales reps and in-house professional trainers on site to answer any questions you may have. We also have free parking available and access for trucks.
A: We have been supplying fitness equipment for several years and source most of our products from overseas suppliers with whom we have long standing relationships. These relationships and our large orders allow us to offer top quality at competitive prices.
A:To order online, you can either;
- a) Speak to our sales representative via online live chat, or enquire via email/or phone
- b) Place an online order yourself by following the simple steps below.
1) Select the product you want on our website and click “Add to Cart.” The item will appear in your cart automatically.
2) Click “Cart” at any time to view item(s) currently in your shopping cart. You can add as many products as you like.
3) Once you have finished adding to cart, click “Proceed to Checkout”.
4) At this stage, you will be invited to login to your account, or register a new account with us. Alternatively, you can choose to ‘proceed as a guest’.
Please note: We recommended confirming your delivery charges by email with us before paying for your online order, as some of our heavy and bulky equipment may exceed the courier’s limits. Delivery to a rural address may also incur additional charges to those stated at online checkout.
In some cases, you may be asked make a deposit on additional shipping costs if your location has exceeded our shipping range, or an extra cost has been advised by the courier company. This will need to be made before we ship your order. Incorrect delivery information will result in shipping delays.
A: We recommend you register with us as this allows you to view your order history and other relevant information important to your order(s). All you need to register is an email address and a password of your choice.
A: Yes, we have multiple interest free payment options for you to choose from and apply for on our website. This includes those offered by Gem Visa, Humm, Laybuy and Zip. Click here for more information.
Currently, we take VISA, VISA Debit Cards, Mastercard, American Express, GEM Visa, Zip, Humm, Laybuy, Afterpay, and PayPal as forms of payment for online transactions. We also accept Online EFTPOS and POLi if you wish to check out with your debit card.
Please follow the steps provided by Online EFTPOS, an email and password is all you need to proceed to checkout. With POLi you no longer need to have a credit card when shopping online, POLi allows you to pay for your purchases straight from your bank account, using Internet banking.
EFTPOS with PayWave is available in-store for most payment cards. We accept Visa & MasterCard. Gem Visa and Zip are also available, as are cash and online banking options. Sorry, we do not accept cheques.
Lee Warehouse bank account
Account Number: 06-0193-0747185-00
Account Name: MY Trading Limited
Bank Name: ANZ
A: We will email you once your order has been shipped. This email will contain a link which you can use to track your order delivery.
A: All Lee Warehouse products come with a minimum 12 month warranty. Certain products come with longer warranties and these will be clearly specified. Some of our clearance products will be sold without warranty, if, for example, they indicate missing parts or if they are an old model. Please confirm the warranty status of items with your sales rep before committing to your purchase.
A: Yes you can. Please confirm product availability by phone, email or live chat before collecting goods. We offer a same day Click & Collect service, click here for more details.
Hotline: 0800 688 333
Phone: 09 836 6168
A: No. You can visit us during our business hours to collect in-store free of charge. Please ensure you select the ‘pick-up’ option at checkout, to avoid shipping costs. We advise you contact us to confirm your order is in stock and ready to collect before coming to the store. Click here for more details of our Click & Collect procedure.
A: You can expect to receive an order confirmation email, but we don’t usually send out emails about stock status unless there is an issue. If your order cannot be shipped immediately because of stock issues, or because the item is on pre-order, we will contact you immediately with a solution.
A: Almost all the products listed on our website are in stock, however we get hundreds of orders every week, so stock can run out before we have the chance to update the website. If you have placed an order for an item that is no longer in stock, we will contact you, via email or a phone call, to offer you the option of an exchange or refund.
A: Most online orders are processed the same day payment is received.
A: While we are happy to accept returns for faulty items, we do not offer ‘change of mind’ exchanges. Please view our full returns policy here. If we have shipped you the wrong product, we will cover return/exchange shipping costs, however if items are returned or exchanged for other valid reasons, these costs will be passed on to you.
A: Lee Warehouse usually processes all refunds immediately. However, it takes between 5-10 business days to complete the refund process. In order for us to process your refund promptly, you must provide correct bank account details.
Incorrectly submitted bank details can lead to delays.
A: We try our very best to ensure that your order is delivered to you in excellent condition. If you have received an order that may have been damaged by a courier, you must immediately inform both us and the courier company to file the problem. We will work with you to pursuing delivery damage claims, but please understand this involves significant admin and usually takes between 7- 15 working days, depending on the level of investigation required. Once the courier company accepts liability for the loss, we will send the product(s) again.
A: Yes, if we have notified you that we are unable to fulfill your order, will we offer you the choice of an exchange or full refund.
A: Yes, all our products are sold brand new, unless otherwise specified. On occasion we sell a ‘display model’, and when we do, these are clearly marked and usually discounted.
A: If you noticed your packaging has been opened and resealed, this is usually because we have opened it ourselves to check for all components before sending it off to you. Please contact us if you have any concerns.